Style Line Claim Policy
Style Line Furniture has set procedures to help resolve damaged or defective product claims. Please review each
section for procedures and expectations.
Spare Parts
Style Line will first provide spare parts to resolve any damages or defects. Requests are generally processed and
shipped via ground service within 5-7 business days. Fees may apply for shipping if a product was damaged or lost by
the customer.
The below items must be submitted to the [email protected]:
1. Style Line SKU # or Group Name and Description
2. Description of Part needed
3. Attach photos
4. Attention to, shipping address, and phone #
If parts are not available, Style Line will review for other resolutions.
Freight Claims
If your order was shipped by your carrier, Style Line is not responsible for filing a claim with the carrier if
product was lost or damaged in transit.
If Style Line schedules your order with our carrier and charges freight, Style Line is responsible for filing a claim
with the carrier if products are lost or damaged in transit.
Carrier/Shortage Claims
Domestic: report within 3 days from receipt of goods
*To consider a claim of this nature, it is mandatory for your receiving department to mark on the carrier's copy of
the Proof of Delivery (POD) stating the product was received damaged.
Please note, the below articles are not covered
• Style Line does not provide repair services
• Style Line is not obligated to pay for additional fees the retailer may incur
• Style Line will review for credit/replacement damaged items only, not entire sets
• Style Line does not cover damage sustained to items placed on showroom floors
Credit or replacement request procedure
It is required for customers to follow the below for credit or replacement review, based on the Style Line invoice
price. If the below is not provided with requests, coverage for damaged product lies with the retail purchaser.
The below items must be submitted to [email protected] before a
claim will be reviewed.
1. The Style Line SKU # or Group Name and Description
2. A brief description of the issue and desired resolution (credit or replacement)
3. Style Line Invoice or Customer Purchase Order # the item was originally received on
4. Clear, visible photos of the damaged product
Damage Claims
Domestic: report within 15 days from receipt of goods
Service and Repairs:
Style Line will review, within 1 year from the Style Line Invoice date, reasonable service and repair fees, up
to 50% of the item’s original invoice price.
If item cannot be repaired, retailer can swap out for customer as an even
exchange.
Returns
Style Line does not allow item returns. If an issue occurs upon delivery; accept delivery, take photos of the damaged
product, and notate discrepancies on the POD.
Once the discrepancy is notated and photos are taken, send all information to our Customer Service Department
at [email protected] and our team will respond with a
resolution.
Cushion cores, casings and parts have a (1) yr warranty. Any part, casing or core damaged can be replaced but
we have to charge for parts & shipping. Frames have a (5) yr warranty.